Managed Service Integration and Governance
Organizations today are increasingly burdened with the complexity of managing multiple suppliers to deliver solutions to their user base. Vendor Management Offices (VMO) have often been implemented to provide governance and compliance. Management Partners’ Managed Service Integration and Governance (MSIG) extends the VMO by integrating the management of vendor services to create a simplified, structured, and cost effective way to measure end to end business process delivery value.We provide best practice processes, automation, and assist with the implementation of state-of-the-art technology to enable organizations to better manage relationships, improve alignment with business strategies and promote operational transparency. Services include:
Value Risk Assessment (VRA)
Develop and execute a comprehensive program management plan aligned with: Operating model - Technologies - Processes
Organizations today are increasingly burdened with the complexity of managing multiple suppliers to deliver solutions to their user base. Vendor Management Offices (VMO) have often been implemented to provide governance and compliance. Management Partners’ Managed Service Integration and Governance (MSIG) extends the VMO by integrating the management of vendor services to create a simplified, structured, and cost effective way to measure end to end business process delivery value.We provide best practice processes, automation, and assist with the implementation of state-of-the-art technology to enable organizations to better manage relationships, improve alignment with business strategies and promote operational transparency. Services include:
Value Risk Assessment (VRA)
- Review current portfolio for potential risks: Governance breakdown - Reporting inconsistency / errors - Communications shortfalls
- Identify Solutions
- Develop plan to address and improve
- Review and assess current contracts
- Develop a Contract Change Management Process
- Support Renewals & Terminations
- Align to industry best practices
- Develop workflow-based approach to financial management and analytics
- Develop financial model and applicable dashboards
- Develop vendor communication and governance, management processes and tools
- Develop risk and issue management processes and tools
- Develop and execute a Service Level Management program
- Develop and implement controls, including: Milestone Management - Statistical Process Control (SPC) - Six Sigma - Lean
Develop and execute a comprehensive program management plan aligned with: Operating model - Technologies - Processes